How to Clear a Stuck Print Job in Windows XP and Vista


How to clear a stuck print job on Windows XP and Vista.

Have you ever had the annoying problem of a print job that will not print?  You then decide to delete the print job only to find that it will not delete?

Well the good news is that it’s not difficult to fix the situation.

The first thing we will do it to stop and then start the print spooler, which is in simple terms a place where your print job is stored by your computer and then sent to your printer.

Starting and stopping the print spooler.

The following instructions will guide you through the print spoolers starting and stopping process, make sure you do NOT include the quotation marks; they are there for clarity only.

1.) Click the “Start” button on the lower left corner of your screen.

2.) Select “Run” from the menu.

3.) In the Run box, where it says Open: Type “CMD”. You will now have a black window appear, this window is a CLI, which stands for Command Line Interface.

4.) What we are going to do now is stop the print spooler, to do this, in the CLI type “Net Stop Spooler”, press the “Enter” key. You will see a message stating that the spooler has now successfully stopped.

5.) Now we need to restart the print spooler, to do this, in the CLI type “Net Start Spooler”, press the “Enter” key. You will see a message stating that the spooler has now successfully started.

Manually deleting the files in the spooler.

If what you just did was not successful, we can actually go to the folder where the print jobs are stored and manually delete them from there.

To do this, follow my instructions very carefully.

1.) Click the “Start” button on the lower left corner of your screen.

2.) Click on “My Computer” (If you have Vista it’s just “Computer”).

3.) Double click “C:” drive.

4.) If you see a blue screen stating that the files are hidden, click on the line “Show the contents of this folder”.

5.) Double click the “Windows” folder.

6.) If you see a blue screen stating that the files are hidden, refer to step 4.

7.) Locate and double click the “Sytem32” folder.

8.) If you see a blue screen stating that the files are hidden, refer to step 4.

9.) Locate and double click the “Spool” folder.

10.) Locate and double click the “Printers” folder.

11.) Inside this folder you will see some files that look something like the following, they may have be numbered if there are more than one print job.

FP00000.SHD

FP00000

12.) Select the files and delete them. This has now emptied the printer spooler and all should be back to normal.

I hope this simple guide has helped.

Cheers and have a great day.

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